FAQ's

Please take a look at our Frequently Asked Questions (FAQ) below to quickly find answers to common queries.

If you still need assistance, you can find our contact details at the bottom of the page.

1. How long does delivery take?

Order cut-off time: 5:00 PM (GMT) Greenwich Mean Time (London).
Orders placed after this time will be processed on the next working day.

Order processing time: 1–3 working days (Monday to Friday).
Once your order has been processed, we hand it over to the courier.

Estimated delivery time: 6–9 working days (Monday to Friday).
Please note that delivery times may vary depending on the courier’s performance or external factors.

Total delivery time: 7–12 working days (Monday to Friday).

2. How much is shipping?
We offer free shipping on all orders.

3. What is your returns policy?
We offer a 30-day returns policy. You have 30 days from the date of receiving your order to start the return process.

4. When will I receive my refund?
Once your return has been received and approved, the funds will be refunded to your original payment method.
Refunds usually appear within 10 working days, depending on your bank or payment provider.

5. How can I contact customer service?
Our support team is here to help!
You can reach us at:

Store name: Moore & West
Company name: MWcom
Address: Van der Waalsstraat 9, Deventer, Overijssel, 7424 GW, Netherlands
Company Registration Number: 87559579
Tax Number: NL004435863B81
E-mail: support@moore-west.com
Telephone: +31 85 060 3726
Opening hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT) Greenwich Mean Time (London).

We aim to respond within 1 working day.